Return and Refund Policy

Thank you for shopping with BellaChu! We appreciate your trust in our products. Please read the following Return and Refund Policy carefully before making a purchase.

  1. Returns:

    • We gladly accept returns within 30 days of the purchase date.
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
    • To initiate a return, please contact our customer service team at info@shopbellachu.com to obtain a Return Merchandise Authorization (RMA) number.
    • The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., you received an incorrect or defective item).

  2. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 business days.

  3. Exchanges:

    • If you received a damaged or defective item, we will gladly exchange it for the same product. Please contact our customer service team at info@shopbellachu.com to arrange an exchange.

  4. Non-Returnable Items:

    • Personalized or customized items are non-returnable unless they arrive damaged or defective.
    • Gift cards are non-refundable.

  5. Late or Missing Refunds:

    • If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at info@shopbellachu.com.

  6. Shipping:

    • To return your product, please mail your product to 18801 North Dale Mabry Highway, #1148, Lutz Florida 33548, United States, including the RMA number provided by our customer service team.

  7. Contact Information:

    • If you have any questions about our Return and Refund Policy, please contact us at info@shopbellachu.com.

BellaChu reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing Bellachu! We hope you love your purchase.